Do I have to attend sessions?
No, all of your coaching sessions can be done by phone, text, or chat. This means you don’t have to try to find time for classes or trips to someone’s office. And, you can talk with a coach any day of the week – even Saturday or Sunday.
Does the program help with all forms of tobacco use?
We help people successfully quit using all forms of tobacco, including vaping and smokeless products such as chewing tobacco. Your chances of quitting successfully are 8 times better with the program.
What are the hours for the Coach Line?
Expert coaches and Registration Specialists are available 24 hours a day, 7 days a week (excluding Thanksgiving Day, Christmas Day, and Independence Day). You can call our toll-free support line anytime you need additional information or support.
What if I miss a phone call from my coach?
Please call our toll-free support line back at a convenient time for you. Studies have shown that the more calls you complete with a coach, the more success you will have in quitting tobacco.
What if I start using tobacco again?
For most people, quitting takes practice. We’re not here to judge you if you slip. Instead, we’re here to help you learn from that experience and try again. Each time you try to quit, you’ll learn a little about what it takes. You’ll learn what works and what doesn’t, and you’ll use that knowledge in your next attempt. We’re here to help you every step of the way.
What is AI Coach Texting Program?
This AI Coach is a chatbot, available 24/7, offering science-backed support to help you quit tobacco. It can answer your questions, connect you to a live coach, and order free nicotine replacement medication. Responses are generated by artificial intelligence, not a live person. We may send you a survey for feedback about your experience by text or email. Please note: Our AI Coach cannot provide medical advice or diagnosis. Its responses aren’t reviewed by a human and are not a substitute for professional medical advice, diagnosis, treatment, mental health support, or crisis intervention.Message and data rates may apply. Check with your cellphone company to learn about any extra charges you may see on your monthly bill. To learn more, see our Terms of Use.