When should I contact my coach vs. tech support?
Your Wellness Coach can help you answer questions specific to a program, such as what types of goals to set for yourself, what you’ll be learning in the program, and how you can apply the lessons you learn to your everyday life.
Tech support can help answer questions and resolve issues around rewards fulfillment, registration and enrollment, technical problems (video playback, pages not loading, etc.), or login failures. You can call them at 1-844-924-7325 Monday – Friday between 7am – 7pm CT.
Can I remain logged in to Rally Coach continuously?
Website: After an idle period, your session times out for security purposes. If this happens, please log in again to resume activity.
Mobile App: You’ll be given the option to stay connected for 30 days after logging in through the app on a mobile device.
What are the System Requirements to participate?
Coaching sessions are optimized to work best on a personal computer or a mobile app for smartphones and tablets. To ensure the best experience, update to the latest browser version and run updates on your smartphones when available.
Supported Browsers:
- Chrome – considered the #1 choice, tested to function with all our applications
- Edge
- Firefox
- Safari
*Internet Explorer is unsupported.
When using a mobile device or tablet, you need the mobile app. The app can be found by searching “Rally Coach” in the Google Play Store or the iTunes App Store.
Unsupported Devices:
- Non-Android Blackberry devices
- Windows Phones and Tablets
- Kindle
For additional assistance, please reach out to our Support Team at 1-844-924-7325 Monday – Friday between 7 am – 7 pm CT.